Salary Currency : USD
⚡ Support Engineer
💰$80k – $110k
🌎 Remote, East Coast USA
We are working with a fast-growth POS company that is at the forefront of the Point of Sale, Loyalty, and Advertising for small to mid-size retailers. They have a range of products and are looking for their next Support Engineer to be the gatekeeper for the engineering team.
- Reviewing escalated tickets from our customer service group, understanding and narrowing down the problem cases to pinpoint the failure mode conditions and possibly the root cause
- Reviewing logs from various systems, including our point of sale systems located on customer sites, and web portals that provide insight into the situation
- Documenting findings in Jira, explaining the reason for the correct behaviour to customer service, or turning over to developers for fixing a bug
- A Bachelors Degree in Computer Science or a related field
- strong Support Engineering experience
- Competitive salary including equity in fast growth, high potential business.
- Chance to build with an Engineering Organisation for an innovative In-store Tech company.
- Medical, dental, vision, 401k benefits are all offered
⚡ Storm5 is a RetailTech recruitment firm with clients across major Tech hubs in Europe, APAC and North America. To discuss open opportunities or career options, please visit our website at storm5.com and follow the Storm5 LinkedIn page for the latest jobs and intel.