Salary Currency : USD
💼 Senior Customer Success Manager
🌎 Tokyo, Japan
Storm5 has partnered up with an International SaaS company that works with many of the FTSE 500 companies around the world.
They have a large presence in Japan and are looking to additional headcounts in their Sales & Account Management team.
- Manage a portfolio of existing customers, ensuring that each customer gains maximum utility from the SaaS product deployment
- Identify upsell, and cross-sell opportunities within your portfolio of customers & work with Sales Team and Commercial Directors to drive proof of values
- Manage and own the renewal processes from commercial negotiations to deal closure for your portfolio of customers
- Manage customer escalations to resolution
- Have excellent organizational and project management skills, working with high valued customers in a pressurized environment
- Constantly conduct health checks to drive satisfaction and retention.
- Minimum 1-3 years experience in a Customer Success, Account Management, or Technical Sales environment
- Ability to manage complex and crisis situations in a confident and calm manner
- Able to effectively communicate with senior business professionals across every industry vertical
- Strong business acumen and negotiation skills, with communication and presentation skills
- Willing to travel to accounts across the region
- Able to effectively work as a part of a team
- Candidates must be able to speak Professional Japanese
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