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Senior Customer Success Manager

Salary Currency : USD
  • E-commerce
  • Tokyo

💼 Senior Customer Success Manager

🌎 Tokyo, Japan

Storm5 has partnered up with an International SaaS company that works with many of the FTSE 500 companies around the world.

They have a large presence in Japan and are looking to additional headcounts in their Sales & Account Management team.


  • Manage a portfolio of existing customers, ensuring that each customer gains maximum utility from the SaaS product deployment
  • Identify upsell, and cross-sell opportunities within your portfolio of customers & work with Sales Team and Commercial Directors to drive proof of values
  • Manage and own the renewal processes from commercial negotiations to deal closure for your portfolio of customers
  • Manage customer escalations to resolution
  • Have excellent organizational and project management skills, working with high valued customers in a pressurized environment
  • Constantly conduct health checks to drive satisfaction and retention.


  • Minimum 1-3 years experience in a Customer Success, Account Management, or Technical Sales environment
  • Ability to manage complex and crisis situations in a confident and calm manner
  • Able to effectively communicate with senior business professionals across every industry vertical
  • Strong business acumen and negotiation skills, with communication and presentation skills
  • Willing to travel to accounts across the region
  • Able to effectively work as a part of a team
  • Candidates must be able to speak Professional Japanese
⚡ Storm5 is a RetailTech recruitment firm with clients across major Tech hubs in Europe, APAC and North America. To discuss open opportunities or career options, please visit our website at and follow the Storm5 LinkedIn page for the latest jobs and intel.
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