Senior Customer Success Manager

💼 Senior Customer Success Manager

🌎 Tokyo, Japan

Storm5 has partnered up with an International SaaS company that works with many of the FTSE 500 companies around the world.

They have a large presence in Japan and are looking to additional headcounts in their Sales & Account Management team.

Responsibilities:

• Manage a portfolio of existing customers, ensuring that each customer gains maximum utility from the SaaS product deployment
• Identify upsell, and cross-sell opportunities within your portfolio of customers & work with Sales Team and Commercial Directors to drive proof of values
• Manage and own the renewal processes from commercial negotiations to deal closure for your portfolio of customers
• Manage customer escalations to resolution
• Have excellent organizational and project management skills, working with high valued customers in a pressurized environment
• Constantly conduct health checks to drive satisfaction and retention.

Responsibilities:

• Minimum 1-3 years experience in a Customer Success, Account Management, or Technical Sales environment
• Ability to manage complex and crisis situations in a confident and calm manner
• Able to effectively communicate with senior business professionals across every industry vertical
• Strong business acumen and negotiation skills, with communication and presentation skills
• Willing to travel to accounts across the region
• Able to effectively work as a part of a team
• Candidates must be able to speak Professional Japanese